Mckie, Indra Ayu Susan, and Bhuva Narayan. “COMMUNICATING A TRUSTWORTHY ONLINE ORGANISATIONAL IDENTITY WITH CHATBOTS”. AoIR Selected Papers of Internet Research 2019 (October 31, 2019). Accessed April 25, 2024. https://spir.aoir.org/ojs/index.php/spir/article/view/11010.