ROSSI, L.; ZUROVAC, E. The Genesis of Crisis Communication in Twitter: from Witnesses to Gatewatchers. AoIR Selected Papers of Internet Research, [S. l.], v. 3, 2013. Disponível em: https://spir.aoir.org/ojs/index.php/spir/article/view/9037. Acesso em: 2 dec. 2021.