MENTAL HEALTH AND THE DIGITAL CARE ASSEMBLAGE: MODERATION PRACTICES & USER EXPERIENCES

Abstract

This paper examines the socio-technical ecosystems that shape the moderation of mental health content. To explore how care is formulated across and between different actors and automated systems, I focus on the experiences of moderators and users of three peer-based mental health support platforms. The analysis is framed by the notion of the 'digital care assemblage' to delineate the interactions between goal-oriented moderation policies, automated systems, human content moderators or platform managers, and users seeking or giving help in relation to mental ill-health. Each of these actors contribute to the supportive capacity of the platforms for addressing mental health issues in the community.